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Customer Service

Shipping & Delivery
The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Mobile Fun are not responsible if this varies.
All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail 48 or 24 services (UK). However, where the value of your total order exceeds £100 or/and includes an high value item – such as a SIM Free phone – then your delivery options will be restricted to a ‘Guaranteed Next Day ’ or ‘Express’ service as detailed above.
In exceptional circumstances we reserve the right to use alternative couriers.
Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.
When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.
If goods are returned to Mobile Fun because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.
Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.
All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the above shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase.
Privacy & Security
FIX IT PCS Store is aware that you care how information about you is used and shared. We assure the highest level of safety and security for our customers and have established state-of-the-art technological protection measures to ensure that all of our transaction processes, both online and offline, are extremely safe
You can shop with confidence at FIX IT PCS Store, knowing that your personal information, including name, address and credit card information, is protected by VeriSign Secure Site Technology. Our industry standard encryption ensures no one can access or  use your personal information. But our security procedures don't stop there: your order details are then encrypted with 1024-bit PGP technology before it is communicated to the FIX IT PCS Store sales and despatch team.
All Internet host IP addresses are also recorded for security reasons when placing an order online, which may identify your computer and Internet connections, for fraud-prevention purposes.
When you shop at FIX IT PCS Store, you can be sure that it's going to be a hassle-free, rewarding online shopping experience!
Returns & Replacements
At FIX IT PCS Store we want you to love every order from us, so we've made returns as easy as possible for you:
For all returns, regardless of delivery method, please fill in the form below to get your U.R.N (Unique Returns Number) and attached it with your return. Without the URN, we will be unable to process it.
Payment, Pricing & Promotions
You can pay by Paypal or credit/debit card via our website. Unfortunately, we cannot take payment via American Express.
FIX IT PCS Store takes your security seriously. As part of this commitment, we partner with your bank to protect you from fraud. We use Verfied by Visa and Mastercard Securecode to prevent fraud taking place on your account.
sample-banner sample-banner RETURN & EXCHANGE

If you are not happy with your purchase for any reason then please inform us via contact form within 7 days and we will exchange them or refund your payment when the goods are received back by us. .

sample-banner sample-banner CUSTOMER SERVICE

At FIX IT PCS Store we want you to love every order from us, so we've made customer service as easy as possible for you.

sample-banner sample-banner FREE UK SHIPPING

Guaranteed free shipping for All UK orders.

sample-banner sample-banner gift coupon

5% OFF your 2nd Order, Please contact us for your gift coupon.